Privacy Policy

This privacy policy ("Privacy Policy") applies to all visitors and users of the Senkron hosted services and websites (collectively, the "Website" or "Websites") and of the Senkron mobile application for iOS and Android (the "App"), which are offered by SENKRON YAPAY ZEKA TEKNOLOJİ ANONİM ŞİRKETİ and/or any of its affiliates ("Senkron" or "we" or "us"). In this Privacy Policy, "Services" means the Websites and the App together. Please read this privacy policy carefully.

By accessing or using any part of the Services, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.

Our role: business customers and their patients

Senkron provides a communication platform to healthcare organizations and other businesses ("Customers"). When a Customer uses Senkron to communicate with its own patients, clients or leads ("End Customers"), for example through WhatsApp, Instagram, Messenger, Telegram, SMS, a website chat widget or phone calls, the Customer decides what information is processed and why. For that information the Customer is the data controller and Senkron processes it on the Customer's behalf and under the Customer's instructions. If you are an End Customer and want to exercise your privacy rights, please contact the organization you communicated with; we will support them in responding to your request.

Data Protection

Oversight of Data Security is handled by Senkron's respective Data Protection Officers. Should you wish to make modifications, deletions, or additions to any personal data you believe to be captured by Senkron, or if you have any general security concerns, please contact us at info@senkron.ai.

Information from Website Visitors

Like most website operators, Senkron collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor the security of the Websites. From time to time, Senkron may publicly release non-personally-identifying information collected from Website visitors in the aggregate, e.g., by publishing a report on trends in the usage of the Website.

Senkron also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. Senkron does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor the security of the Websites.

Senkron may collect statistics about the behavior of visitors to our Websites. For instance, Senkron may reveal how many downloads a particular version got using aggregated statistics that contain anonymous user information only.

Personally-Identifying Information

Users of the Websites may choose to interact with Senkron in ways that provide us with their personally-identifying information. In some instances, a User ID is generated for form and url tracking, page views, page pings and usage counts in order to ascertain product performance and development. The amount and type of information that Senkron gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our live-chat widget to provide their full name and email address. We will also collect the information you provide with us in connection with creating an account on the Website.

If you report a security vulnerability to Senkron and request public acknowledgement, then we may publicly disclose the personal information you provided to us in connection with the report, including your name to fulfill your request for acknowledgement. In each case, Senkron collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user's interaction with or request of Senkron. We will not disclose personally-identifying information other than as described in this Privacy Policy.

Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain Website-related activities or being able to access and use certain features and services. For details about what information is collected and with whom it is shared, please refer tracking technologies.

Information Collected Through the Senkron Mobile App

The App is intended for employees and team members of Senkron Customers. Accounts are created for you by your organization; the App does not offer public sign-up. When you use the App we process the following information, only to provide the App's features:

• Account information: your name, email address, phone number and login credentials, as set up by your organization, and your profile and availability settings.
• Messages and conversations: messages, voice messages, photos, videos, documents and other files that you and your team send or receive through the App, together with the contact details of the End Customers in those conversations (such as name, phone number, email address and channel username). These may include health-related information that End Customers choose to share with your organization.
• Voice calls: when you make or receive calls in the App, the call audio is transmitted through our telephony provider, and we process call details such as the phone numbers involved, time and duration. Calls may be recorded when your organization enables this feature.
• Device information: device brand, model, device name, operating system name and version, and App version. We use this to show you the devices signed in to your account, to deliver notifications to the right device and to troubleshoot problems.
• Push notification tokens: a push notification token and, on iOS, a VoIP push token, so that we can notify you about new messages and incoming calls.
• Diagnostics and usage data: if the App crashes, a crash report (technical error details, device model, operating system and App version) is sent to Google Firebase Crashlytics. If you allow it under Settings → "Share usage data", the App also sends Google Analytics for Firebase anonymous usage events, such as which screens are opened and which buttons are used. These reports never include message content, contact details, names or your user ID. The usage data setting is off by default in the EEA, the UK and Switzerland, and you can change it at any time.

Device permissions

The App asks for the following permissions only when you use the related feature. You can withdraw them at any time in your device settings:

• Microphone: for voice calls and to record voice messages and videos.
• Camera: to take photos and videos and send them in conversations.
• Photo library: to select photos and videos to send, and to save media you receive to your device.
• Contacts: only to save a contact to your device when you choose to do so. On iOS the App asks for contacts access for this; on Android it opens your phone's own contact form and asks for no contacts permission. The App does not read or upload your address book.
• Notifications: to alert you about new messages and incoming calls.

What the App does not do

The App does not contain advertising, does not use an advertising identifier, does not track you across other companies' apps or websites, and does not collect your device's location. We do not sell personal information collected through the App.

Service providers used by the App

To deliver its features, the App relies on: Google Firebase Cloud Messaging and Apple Push Notification service (notifications), Google Firebase Crashlytics (crash reporting), Google Analytics for Firebase (usage statistics, only if you allow it), Twilio (voice calls), the messaging channels your organization connects (for example Meta for WhatsApp, Instagram and Messenger, Telegram and SMS providers), and our cloud hosting providers. These providers process data only as needed to provide their service to us.

Information Senkron Does Not Request

Senkron does not ask you to provide sensitive personal information such as social security numbers, genetic data or religious information, and does not use such information for its own purposes. However, our Customers use Senkron to communicate with their patients, so messages and files exchanged through the Services may contain health information or other sensitive information that End Customers choose to share. Senkron processes such information only on behalf of the relevant Customer, to provide the Services, and protects it with the security measures described in this Privacy Policy. If you store any sensitive personal information on Senkron servers, you are consenting to our storage of that information on our servers, which are located in Türkiye.

If you're a child under the age of 13, you may not have an account on the Website. Senkron does not knowingly collect information from or direct any of our Website or content specifically to children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child's account. Other countries may have different minimum age limits. If you are below the minimum age for providing consent for data collection in your country, you may not use Senkron.

Basis for Processing Your Information

Performance of a contract: The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase Senkron product subscriptions or services, contribute to a project, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.

Legitimate interests: We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.

Consent: We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about Senkron products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Policy.

3.1. Sharing Your Information

Senkron only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Senkron's behalf or to provide services available on the Services, and (ii) that have agreed not to disclose it to others. Please note, email and IP addresses of users of a Senkron deployment may be shared with the respective users of that deployment.

Senkron will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Senkron discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Senkron believes in good faith that disclosure is reasonably necessary to protect the property or rights of Senkron, third parties, or the public at large.

Senkron takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Senkron at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email info@senkron.ai.

3.2. International Transfer of Information

The Services are hosted in Türkiye and information we collect will be stored and processed on our servers in Türkiye. Our employees, contractors and affiliated organizations that process information for us as described above are located in Türkiye; by using the Services, you consent to the international transfer of your information by Senkron.

3.3. Senkron Communications with You

If you are a registered user of the Websites and have supplied your email address, Senkron may occasionally send you an email to tell you about security, system information, new features, solicit your feedback, or just keep you up to date with what's going on with Senkron and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. There's an unsubscribe link located at the bottom of each of the marketing emails we send you so you can stop receiving such emails at any time. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.

1. Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Senkron uses cookies to identify and track visitors, their usage of the Websites, and their Website access preferences. Senkron visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of Senkron's websites to not function properly. Certain pages on the Website may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. These sites set their own cookies and we do not have access or control over these cookies. The use of cookies by third parties is not covered by our Privacy Policy.

2. Tracking Technologies

We may use third party tracking services, but we don't use these services to track you individually or collect your personally identifiable-information. We may use these services to collect information about how the Website performs and how users navigate through and use the Website so we can monitor and improve our content and Website performance. Third party tracking services gather certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Website. We do not link this information to any of your personal information such as your user name.

The Senkron mobile App does not use cookies or advertising identifiers and does not track you across other companies' apps or websites.

3. Do Not Track

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. Senkron does not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic tracking, which you may opt out of. Because we do not share this kind of data with third party services or permit this kind of third party data collection for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.

4. Global Privacy Practices

Information we collect will be stored and processed in Türkiye in accordance with this Privacy Policy but we understand that users from other countries may have different expectations and rights with regard to their privacy. For all Website visitors and users, no matter their country of location, we will:

• provide clear methods of unambiguous, informed consent when we do collect your personal information;
• only collect the minimum amount of personal data necessary for the purpose it is collected for, unless you choose to provide us more;
• offer you simple methods of accessing, correcting, or deleting your information that we have collected, with the exception of information you voluntarily provide that is necessary to retain as is for the integrity of our project code as described further below;
• and provide Website users notice, choice, accountability, security, and access, and we limit the purpose for processing. We also provide our users a method of recourse and enforcement.

If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:

• Right of access to your personal data, to know what information about you we hold.
• Right to correct any incorrect or incomplete personal data about yourself that we hold.
• Right to restrict or suspend our processing of your personal data.
• Right to complain to a supervisory authority if you believe your privacy rights are being violated.

Additional rights that may apply to you in certain instances:

• Right of data portability (if our processing is based on consent and automated means).
• Right to withdraw consent at any time (if processing is based on consent).
• Right to object to processing (if processing is based on legitimate interests).
• Right to object to processing of personal data for direct marketing purposes.
• Right of erasure of your personal data from our system ("right to be forgotten") if certain grounds are met.

To exercise your privacy rights, you can email us at the address given below in the 'Contacting Senkron About Your Privacy' section of this Privacy Policy.

If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings. Senkron will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

App accounts

Because App accounts are created and managed by your organization, you can ask your organization's administrator to delete your account, or email info@senkron.ai with the subject line "Account Deletion" from the email address linked to your account. We will delete your account and the personal data linked to it within 30 days, except where we must keep certain information to comply with legal obligations or where your organization, as data controller, must keep conversation records. When you sign out of the App, we remove that device's push notification token from our systems. Conversation data belonging to a Customer is retained and deleted according to that Customer's instructions and our agreement with the Customer.